At SXMGETAWAY, we are committed to making your stay as comfortable and memorable as possible. Here's how:
24/7 Response to Travelers: Always at Your Service
Thanks to our instant messaging system on the site and our virtual assistant Watson, we are available 24/7 to answer all your questions. Watson is capable of responding in multiple languages, ensuring smooth communication with you. And if Watson can't answer your question, it will notify us as long as you have provided your name and email address within its chat interface.
You can, of course, always contact us directly by sending us an email or calling us via the CONTACT page on our site. Our team is available from 8:00 AM to 9:00 PM (GMT-4) to assist you.
Mobile App: Everything at Your Fingertips
Once your reservation is confirmed, we will send you a download link for our dedicated mobile app that will allow you to access all your booking information, communicate easily with us, and receive important notifications regarding your stay.
Customer Welcome and Follow-up: End-to-End Support
Pre Check-IN : Before your arrival, we closely follow your booking to ensure everything is in order. Need transportation from the airport? We've got it covered.
Personalized Check-IN : We welcome you in person and give you a tour of your rental. Want to find food or drinks upon arrival? Just let us know in advance, and we'll take care of it.
Check-OUT : We personally ensure that you had an excellent stay and that everything is in order with the rental.
Additional Services: For a Tailored Stay
Advice and Recommendations : We are at your disposal to offer personalized advice on the island's best activities, from restaurants to nightlife. We know the island like the back of our hand. Whether you're looking for authentic restaurants, lively bars, or cultural outings, we've got you covered.
Paid Services : We offer a range of customized paid services: home catering, motorcycle/quads/car rentals, taxi services, and guided tours of the island. Looking for adventure? We know the best excursions for horseback riding, boat and jet-ski trips; not to mention fishing, snorkeling, and diving activities. For relaxation: "escape games" for fun or home massages and yoga...
Check-OUT: Goodbye, Not Farewell
Finally, we perform the Check-OUT in person to ensure you had a pleasant stay and that the rental is in good condition. Your feedback is valuable to us!
